Privacy Policy
We Value Your Privacy
This is our Notice of Privacy Policy, and we’ll provide it the first time we do business with you and upon request or as required by law thereafter.
This Notice describes how we protect, collect, use, and share customer information. Customer information means all nonpublic information related to an identified individual, which is sometimes called personally identifiable information. Customer information does not include anonymized data or de-identified data, which do not identify an individual.
Our
Privacy
Principles
- We do not sell customer information.
- We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
- We require any person or organization providing products or services on our behalf to protect customer information.
- We may share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law.
- We handle information about former and prospective customers the same as existing customers.
We Protect Customer Information
We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws. In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.
We retain customer information for legal, auditing, regulatory, and business purposes.
Customer
Information
We Collect
We collect customer information in different ways. For example, we gather information from:
- Forms submitted to Sunrise Claims during the claims process.
- Through conversations with Sunrise Claims representatives.
- Information submitted to our claims management system via email and SMS messages.
- Policy information from carrier partners.
- Information collected during field investigations.
How We Use
Customer
Information
We use customer information, sometimes including consumer report information, to do things such as:
- Process your claims.
- Protect against fraud and unauthorized transactions.
- Enhance your customer experience and improve our products and services.
- Provide data to carrier partners for which we perform claim services.
- Perform other activities as required or permitted by law.
How We
Share Customer
Information
We share customer information, including information about our transactions with you (such as payments) and experiences with you (such as a homeowners claim), with our carrier partners and other partners to help meet your service needs. We share customer information:
- For our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as necessary to complete a transaction you request) or required by law.
- As needed, to handle your claim. For example, we may share name, address, and coverage information with a field adjustment partner or an emergency mitigation vendor to aid in the resolution of the claims process.
- With consumer reporting agencies.
- With carrier partners for which we perform claim services.
- As needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.
Information for Internet, Mobile, Application and Social Media Users
In addition to the information collection and sharing practices described above, Sunrise Claims website properties and mobile applications may use common tracking technologies like browser cookies, “Local Shared Objects”, analytical tools, device IDs or other technologies. We also collect certain technical information about the device you use to access our site or services, such as user-agent, time stamp, hardware type, language and time zone settings, IP address, OS type and version and installed fonts. Our mobile and social media applications will contain a statement describing what information is collected
from your use of that particular application. Currently, we do not support the necessary technology to respond to Web browser “do not track” signals or other, comparable mechanisms.
If you click on links to a third-party sites, you will be taken to websites we do not control. This Notice does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.
Some operating system developers allow mobile application users to request deletion of accounts created within an application. If you request deletion of your account, Sunrise Claims may still retain your information for legal, auditing, regulatory and business purposes. Retention periods vary according to specific legal, auditing, regulatory and business needs.
Requests or inquiries regarding this policy may
be emailed to connect@sunrise.claims.